[platypus-users] Block time - Where'd it go?

[Cameron Watson]

Ben,

Are you receiving multiple stop packets from your radius server?

Platypus might be subtracting the time from the block time as the stop
packets arrive. They might not be showing in the calls table due to the
constraints on the database however.

Check that out and see if that's where your problem lies.

Cheers,
Cameron

----- Original Message -----
From: "Benjamin Wakefield" <ben@team.dcsi.net.au>
To: <platypus-users@shreve.net>
Cc: <platypus@boardtown.com>
Sent: Wednesday, July 10, 2002 10:57 AM
Subject: [platypus-users] Block time - Where'd it go?


> Hello!
>
> We've been selling blocks of time for a while. During this time we've
> had a few customers call after they'd checked their usage in the
> Customer Information site, and calculated their total time during the
> block period - it doesn't add up.
>
> This week it seems that a few customers are starting to notice this! I
> don't have an answer to give them.
>
> One customer had a twenty hour block but his usage shows he only used
> about 11 hours, yet all his block time was gone.
>
> Another customer had 100 hours and only used around 70 before all their
> block time ran out.
>
> The radius server we're using is Radiator 3.1, if that has anything to
> do with it?
>
> Does anyone know what the reason is for the missing time?
>
> Regards,
> Ben
> ______________________________
> Benjamin Wakefield
> ben@team.dcsi.net.au
> http://www.dcsi.net.au/
> DCSI - We do Internet.
> 28 Smith Street
> Warragul, VIC 3820 AU
> Ph: 1300 66 55 75
> Ph: +61 (3) 5622 2980
> Fx: +61 (3) 5622 2998
>
>
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